Understanding Refunds and Policy

If you create unauthorized charges, your account will be banned from our game as this violates Roblox's Terms of Use. We need to uphold this policy, as we have no control over this. You should always get parental permission before authorizing a purchase at BlueStar Games.

You can also review our policy on Refunds. 

Unfortunately, we cannot offer any support such as reinstating accounts, or bans. You will need to file a Customer Support Ticket with Roblox Support and explain the issue to them. Roblox will require you to confirm numerous information to confirm you're the account holder and the one who made the unauthorized purchases.

It's best to contact Roblox's Billing Department, which you can contact via their Support Form, if you wish to visit their support form, please click here.

For more information, please review some of Roblox's Articles:

• Unauthorized Purchases & Refunds 
• Roblox Terms of Use 
• Will I Get My Robux Back If I Delete/Do Not Like an Item? 
• Roblox Community Rules 
• I just bought something, where is it? 
• Where are my Robux? 

We do not have any contact with Roblox Corporation, and we cannot offer any support regarding appeals, or billing issues. You need to contact their Customer Support Team.