If you purchased an item from the game, but never received it. There could be reasons why this may happen.
* You may be on the wrong Roblox Account, double check you’re on the correct account.
* The payment did not go through. Roblox may have not processed your payment. Contact Roblox Support for assistance.
* Roblox may be experiencing an outage which may have not processed your purchase.
It’s best to consult with Roblox Customer Support. BlueStar Support and Staff are unable to grant refunds.
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