Splash Games Customer Service Agreement

AGREEMENT EFFECTIVE DATE: SEPTEMBER 15TH, 2023

Welcome to Splash Games! This Customer Service Agreement and Terms of Use ("Agreement") govern your use of our services, including our mobile applications, games, and customer support ("Services"). By accessing or using our Services, you agree to abide by this Agreement. Please read this Agreement carefully.

1. Acceptance of Terms

1.1. By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree to all the terms and conditions herein, you may not use our Services.

2. Privacy

2.1. Your use of our Services is also governed by our Privacy Statement. Please review our Privacy Statement to understand how we collect, use, and protect your personal information.

3. User Account

3.1. To use certain features of our Services, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.2. You agree to provide accurate, current, and complete information during the registration process and to update this information to keep it accurate, current, and complete.

3.3. You may not share your account credentials with others or allow anyone else to access your account. You are solely responsible for any unauthorized use of your account.

4. User Conduct

4.1. You agree to use our Services in compliance with all applicable laws and regulations and in a manner that does not violate the rights of others or interfere with the operation of our Services.

4.2. You may not:

a. Use our Services for any unlawful or fraudulent purpose.

b. Post or transmit any content that is harmful, offensive, or infringing on the rights of others.

c. Harass, stalk, or threaten other users.

d. Attempt to gain unauthorized access to our systems or engage in any hacking or phishing activities.

e. Use automated scripts or bots to access our Services.

f. Impersonate any person or entity, or falsely state or otherwise misrepresent yourself.

5. Content and Intellectual Property

5.1. Our Services may include content, such as games, graphics, text, and logos, which are protected by intellectual property rights. You may not copy, reproduce, modify, distribute, or create derivative works based on our content without our prior written consent.

6. Customer Support

6.1. We provide customer support services to assist you with any issues or questions you may have regarding our Services. Please contact our customer support team through the designated channels for assistance.

For assistance in relation to BlueStar Games, please visit their separate help center.

7. Creating Ticket Rules

7.1. You can create ticket rules to streamline your customer support experience. These rules may include guidelines for priority, issue categorization, and expected response times. Our customer support team will strive to adhere to these rules when assisting you.

8. Splash Games Compliance Agreement (TOU)

8.1. In addition to this Customer Service Agreement, if you are a developer or partner with Splash Games, you may be subject to a separate Compliance Agreement ("TOU"). The TOU will outline specific terms and conditions related to development, publishing, or partnership with Splash Games. Please review the TOU if applicable.

9. Reviewing Support Articles

9.1. Before creating a support ticket, we encourage you to review our support articles and frequently asked questions (FAQs). These resources may contain solutions to common issues and can provide quick answers to your questions.

10. Updates and Changes

10.1. We may update, modify, or change this Agreement at any time. The date of the latest revision will be displayed at the top of this Agreement. Your continued use of our Services after any changes signify your acceptance of the revised Agreement.

11. Termination

11.1. We reserve the right to terminate or suspend your access to our Services at our sole discretion, without prior notice, if you violate any provision of this Agreement or engage in conduct that we deem harmful to other users or our Services.

12. Disclaimer of Warranties

12.1. Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our Services.

13. Limitation of Liability

13.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use or inability to use our Services.

14. Governing Law

14.1. This Agreement is governed by and construed in accordance with the laws of California, without regard to its conflict of law principles.

15. Contact Information

15.1. If you have any questions or concerns about this Agreement, please contact us at our support form.

By using our Services, you acknowledge that you have read, understood, and agreed to this Customer Service Agreement and Terms of Use. Thank you for choosing Splash Games!